Frequently Asked Questions
When do I get my travel certificate? / When will I receive my test result?
What information does the travel certificate contain?
Our travel certificates are issued in English and are signed and stamped by licensed doctors. Your travel certificate contains your personal information including your passport number, type of test performed, the type of equipment used in the analysis, the lab that performed the analysis and that your test result showed negative for Covid-19.
When are you open for testing?
Where are you? / Where are your sampling points?
Uppsala - Kungsgatan 43 (Synlab Medilab)
Uppsala- Kålsängsgränd 10D (Encia Health Clinics)
Sundsvall - Centralgatan 14 (Encia Health Clinics)
Gävle - Nygatan 40 (Encia Health Clinics)
Falun - Åsgatan 55 (Encia Health Clinics)
Örebro - Drottninggatan 38 (Encia Health Clinics)
Norrköping - Drottninggatan 32 (Encia Health Clinics)
Karlstad - Bryggaregatan 11 (Encia Health Clinics)
Kalmar - Stortorget 32 (Encia Health Clinics)
What is RT PCR-testing?
An RT PCR test is a so-called nasopharyngeal test, which means that you top with a stick far back in the nose. The sample is then sent to the laboratory for analysis. The test result shows only a negative or positive answer for active Covid-19 infection. A negative answer means that you are infection-free and have no ongoing infection at the time of the sampling.
What is antigen testing?
What type of test do I need for my certificate?
CovidLabs' policy is not to answer what type of test is needed for your particular certificate as rules are constantly changing. We refer our customers who are unsure to IATA Travel Services who continuously update this information
Do you accept drop-in visits?
NO, none of our receptions accepts drop-in visits. All visits need to be booked and paid for in advance via our online booking service.
Can I pay with cash for my travel certificate?
NO, we only accept payments via the online booking service.
Do you use an accredited laboratory for PCR analyzes?
YES. All our PCR tests are analyzed at SYNLAB Medilab laboratory, Täby Stockholm with Real Time PCR m2000 from Abbott. SYNLAB Medilab is ISO-15189: 2012 accredited.
What types of tests do you offer?
We offer testing with RT PCR tests at all clinics and antigen tests (lateral flow test) in Sundsvall and Gävle.
Why do you have different response times for PCR tests for different clinics?
As our clinics are located in geographically different places with varying access to express deliveries, feedback can take place at different speeds depending on which clinic the test was taken at.
Why do you have different prices for PCR tests at different clinics?
The price variation is mainly due to the fact that different clinics have different transport solutions, which affects the price.
Do you perform testing on children?
YES. we perform sampling on children over 2 years.
Can I visit your clinics to book an appointment?
NO. We only accept bookings via the online booking service on our website.
I can't make a reservation via your online booking service?
I can't make a payment?
I can't enter one of your clinics, no entry code
In the text message that was sent as a booking confirmation, there is am entry code specified for the clinics that require this
When should I book an appointment for a travel certificate / What applies to my trip?
How do I get my certificate?
Can I recieve my test result/travel certificate sooner than stated in you info?
NO. We can't guarantee test results/travel certificates any sooner than what our information state nor can we prioritize any tests.
Do you send travel certificates on weekends and holidays?
Yes, we send travel certificates during weekends and holidays.
Canceled appointment and refund
You can cancel your appointment via the link attached in the booking confirmation via mail and text message. You can also contact us via mail and phone to cancel your appointment.
I haven't recieved my travel certificate, what should I do?
What happens if my test result i positive?
If your test result is positive, i.e. that you have an active Covid-19 infection, no travel certificate is issued. You will receive notification about this with the advise to self isolate while awaiting contact from one of our medical doctors.
My certificate is not available via Covidbevis but I have received the certificate from Covidlabs, what do I do?
If you have had your certificate sent to you via encrypted email from Covidlabs but do not find it on Covidbevis, contact the eHealth Agency, which will then help you further.